Five questions we'd hear from a free-tier user thinking about upgrading — answered straight, no upsell language.
The free tier is built for the first 3 lookups a day — enough to confirm a code, not enough to actually bill with.
Paid unlocks unlimited searches with no 3/day cap, the iOS app for bedside lookups, code relationships and tree traversal, the CPT code lookup, CMS-1500 / dental / 837-P form builders, and the scheduling module at Gold and Platinum. There are no per-seat fees and no upsell once you subscribe — the price on the pricing page is the full monthly bill.
MedDex is a code search tool — the search box expects ICD-10 or CPT codes, not patient names, dates of birth, or chart numbers, and what you type never transmits any patient health information: HIPAA applies to PHI, and lookup queries contain none. Stripe handles billing (no medical or claim data ever touches them), no third-party data broker or advertising network sees your account, and the only data MedDex stores per user is the email you signed up with — see the privacy page for the full breakdown.
Yes — one click from /account, no email required, no retention call. Subscription is month-to-month via Stripe and cancels at the end of the current billing cycle, your account drops back to the Free tier immediately so you keep your search history and saved forms, and you can resubscribe from the same account in a single click any time.
MedDex works for solo medical billers, small practices, and group practices across family practice, internal medicine, dental, behavioral health, pediatrics, urgent care, and physical therapy — anywhere you need fast ICD-10 / CPT lookups or a CMS-1500, ADA J43024 dental, or 837-P EDI claim form. It is not built for hospital billing offices: hospitals run on Epic, Cerner, and clearinghouse integrations at a different scale, and MedDex does not replace or interface with those systems.
MedDex is a lookup tool — every code, description, and hierarchical relationship surfaced is the official CDC ICD-10-CM text refreshed against the live 2026 dataset, but the responsibility for confirming a code on a submitted claim sits with the coder. We recommend verifying any code you intend to bill against the same Free-tier search (no account needed) before submitting, and the CPT lookup carries the same caveat for procedure codes.
Most billing questions resolve in a single reply.